The week of October 1st-5th was a busy week for the 2-1-1 Call Center. The Call Center answered 1,315 calls for the 24-county area served. This was a 40% increase of calls from the previous week of September 24. Sandy Gilbert, HACAP’s Call Center Manager commented, “On Monday, October 1st the Call Center received 367 calls. We tried to keep 4 people on the phones as much as possible throughout the week to help answer calls.”
LiHEAP began on October 1st for the elderly and disabled and about one-half of the calls that week were energy related.
The 2-1-1 Call Center also partnered with KCRG Coats for Kids this year and this was the first week of distribution of coats; many calls were received trying to locate the distribution sites.
The United Way 2-1-1 Call Center provides health and human service information for persons living in our 24-county service area. On an average day, the Call Center answers approximately 200 calls per day.