Utility Crisis Program

Due to COVID-19, we will be unable to see clients in person this year. The HACAP Utility Crisis Program is designed to assist households with a gas or electric disconnect notice, a back bill, or need reconnected. Persons will need to complete an application if they have not completed one during the LIHEAP Program year (October 1, 2020 – April 30, 2021). Crisis Assistance is only offered while funding is available which can be limited at times.

To receive an application for crisis assistance please contact your county office below. Linn County residents can contact us by phone at (319) 739-0100 or by email at energy@hacap.org.

LIHEAP (Low-Income Heating and Energy Assistance Program) 

Applications will only be accepted up until the programs end date April 30, 2021. LIHEAP will be open for the next program year starting on October 1, 2021 for elderly and disabled individuals and November 1, 2021 for everyone else. Those who currently have a disconnect notice should refer to our Crisis Assistance program above (available while funding lasts).

Who to Contact

For questions, call your local HACAP office below. Clients may need to leave a message if all of our staff are assisting customers. We will return your call as soon as possible. Questions can also be emailed to energy@hacap.org and applications can be mailed to:
HACAP Energy Assistance
PO Box 490
Hiawatha, IA 52233

County HACAP Offices

Dubuque County - 563-556-5130
Benton County - 319-472-4761
Iowa County - 319-366-7631 ext. 1502
Johnson County - 319-337-5765
Linn County - 319-739-0100
Delaware County - 563-927-4629
Jones County - 319-462-4343
Jackson County - 563-652-5197
Washington County - 319-653-7275

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